FAQ

FAQs

FAQ

  • Do meal replacement shakes work?

    Yes. The Impromy meal replacement shakes have been scientifically formulated to provide a proven nutritional balance of proteins, fats, carbohydrates and dietary fibres. Best of all, they taste great!

  • Where can I find Impromy?

    Impromy is available via consultation at selected pharmacies around Australia. Use the store locator to find your nearest Impromy pharmacy and book your private consultation.

  • Help! I can’t find a participating pharmacy in my area.

    The best thing you can do is speak to one of your local pharmacies and express your interest in starting the Impromy Health & Weight Loss Program. Encourage them to offer Impromy and to get in touch with us about becoming part of the Impromy Program. The number of participating Impromy pharmacies is ever-growing, so keep checking the store locator (and stay tuned for updates on social media) for newly added pharmacies. Don’t forget to let us know that you’re looking for a participating pharmacy in your area, so we can do everything we can to make it happen.

  • Is the Impromy Program membership a lifetime membership?

    It certainly is! The $49.95 Membership Pack cost provides you with membership for life. Clients are always welcome in store to re-start the program at any time without any additional fees.

  • Is exercise a required part of the Impromy program?

    No. Although we do encourage you to exercise as part of maintaining a healthy lifestyle, you will still lose weight even if you choose not to do any exercise. If regular physical activity is added to the Impromy program, clients can usually expect to see improved weight loss results, as well as many other health benefits.

  • Help! I can’t find the Impromy App when searching the Apple App Store on my iPad?

    If you are trying to find and download the Impromy App on your iPad, you simply need to ensure that ‘iPad only’ (which is the default search setting for iPads) is changed to ‘iPhone only’, when performing a search for ‘Impromy’ on the App Store. The Impromy iOS App has been designed as an iPhone App, but can be used on iPad. So unfortunately it won’t show up under the default search setting of ‘iPad only’.

  • Can I sign into my Impromy App account on multiple devices?

    Yes, if both devices are connected to the internet. The information that you give the app about your food and weight is stored online and will appear on new devices when you log in. Press the Sync with Server button on the Settings page to ensure that all of your information is transferred to our server and onto your other devices. Note that depending on the amount of information stored on your device this could take up to 24 hours to synchronise. You must be connected to the internet to use the Sync to Server function.

  • Should I take a multivitamin?

    While you are on the program, you will be getting all of the vitamins and minerals that the human body normally requires. You can use a vitamin supplement if you have a deficiency in any particular area, or want a specific vitamin supplement. However, you don’t need to take a general-purpose multivitamin while you are on the program.

  • Is the Impromy Program suitable for a Halal diet?

    Yes. The program has Halal Certification Authority. All Impromy meal replacements and snack bars are Halal compliant.

  • Can I replace all of my meals to get faster weight loss?

    The program is designed to provide long-term weight management. Eating normal foods is an important part of losing and maintaining weight over a longer period of time. We don’t recommend replacing all your food with meal replacement products.

  • Is it OK to put my children on the program?

    The program is designed for people 18 years old and over. People under 18 years old have different energy requirements, as they are still developing. It is OK to cook the recipes for the whole family, but the meal replacement products shouldn’t be used by people under 18 years old.

  • Is it OK to use the program when pregnant?

    The Impromy program is not recommended when you are pregnant or breastfeeding, as you are effectively eating for two.

  • Is it OK to drink alcohol?

    Alcohol is OK on the program in moderation during certain phases. Read the program guide or talk to your Impromy Consultant for more information.

  • I have diabetes, can I use the program?

    If you are diabetic, we would recommend that you talk to your GP or health professional before changing your diet dramatically. In general, people with Type 1 diabetes should avoid making changes to their diet and should not start the program. People with Type 2 diabetes should talk to their GP or health professional, but will normally be able to get great results on the Impromy program.

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Do you have any other questions about the Impromy program? Read about the program or get in touch with us to ask a question.