Tagged: [email protected]
October 13, 2017 at 8:52 am #22128
Hi – has anyone else had trouble getting a response from the ‘consultant’? I have just finished week one and was hoping for a bit of encouragement and maybe even a pat on the back, but ‘June’ just responded to my first entry by saying ‘No response’!!! I’m a bit deflated!October 13, 2017 at 1:47 pm #22134
Thanks for letting us know. It is unusual to receive that response from the virtual consultant. I will have our team investigate this. Can you to me whether you have changed your consultation day or tried to complete more than one consultation this week?October 27, 2017 at 7:45 am #22211
Hi there. I am having trouble with the virtual consultant. Today is my chosen consultation day and it is saying your consultation for this week has finished (or something like that) I did change the day of consultation when I joined up last week. Was looking forward to seeing what she said this morning. 🙁October 27, 2017 at 12:06 pm #22225
We are looking into this issue currently. Please try and do the consult later today or tomorrow 🙂
January 16, 2018 at 5:24 am #22586
- This reply was modified 1 year, 11 months ago by Impromy Dietitian.
I changed my consult day yesterday and when I went to record my weight June told me that my consult had finished for this week. So I thought, after several attempts that I would try again on Tuesday my original consult day. So tried again this morning and was given the same message. Logic told me this was correct as yesterday I had changed date to Monday. So changed it back to Tuesday an$ tried again. Still getting told that my consultation date has finished for this week. Frustrated!,,,February 12, 2018 at 9:59 am #22799
Apologies we missed this post! Are you still having problems with the virtual consult? If so, please let me know and I will chase this up.April 1, 2019 at 6:44 am #26217
Hi. Same issue. Today is my consult day. Entered my weight and told consultation finished for this week.July 28, 2019 at 8:28 am #26355
Sorry guys. But I find the whole computer generated responses a bit lame. My first week and I have lost 2.8 kg. I think this is a huge loss. I know first week is often the best as it is mostly fluid. Anyway. The response was did you have any problems this week. I answered no – the response was -well if you continue to struggle with these issues, check the forum to see how others are going. It’s BS. anyway good luck everyone ,August 2, 2019 at 12:39 pm #26368
Thank you for providing feedback, I will pass this on so that it’s considered for future improvements.August 4, 2019 at 7:56 am #26370
June, who is my “consultant” just says the same things each time. Depending on what multichoice question you answer. This is so predictable now, there’s nothing new. I gave her a 1 star this week, and all I get is thanks for the feedback. Really? At least you could have asked me why? For what you pay $50, for 12 shakes, for the program I am on this last 3 days, so for the $100 I invest in your shakes, a week, I would be expecting a bit more consultingAugust 13, 2019 at 9:02 pm #26372
Hi – I agree with the comments regarding the online consultant. I lost over 1 kg one week and she congratulated me on my great progress, the next week when I lost over 1 kg the comment was very negative about my achievement and I should do better next time! June is not programmed well and is very discouraging. I’m only giving her 1 star each week now but nothing has changed. This system is in urgent need of improvement if you want to encourage people to continue purchasing your product. I am continuing with the program simply because I am very close to my goal weight, but would appreciate some positive feedback when I do well!
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