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Home Forums Daily Check-in: how are you feeling today? Virtual Consultant's not talking!

This topic contains 10 replies, has 8 voices, and was last updated by  Nicky Webb 2 months, 1 week ago.

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  • #22128

    Danielle Williams
    Participant

    Hi – has anyone else had trouble getting a response from the ‘consultant’?  I have just finished week one and was hoping for a bit of encouragement and maybe even a pat on the back, but ‘June’ just responded to my first entry by saying ‘No response’!!!  I’m a bit deflated!

    #22134

    Hi Danielle,

    Thanks for letting us know. It is unusual to receive that response from the virtual consultant. I will have our team investigate this. Can you to me whether you have changed your consultation day or tried to complete more than one consultation this week?

    #22211

    Paula
    Participant

    Hi there. I am having trouble with the virtual consultant. Today is my chosen consultation day and it is saying your consultation for this week has finished (or something like that) I did change the day of consultation when I joined up last week. Was looking forward to seeing what she said this morning. 🙁

    #22225

    Hi Paula,

    We are looking into this issue currently. Please try and do the consult later today or tomorrow 🙂

    #22586

    Mary Flynn
    Participant

    I changed my consult day yesterday and when I went to record my weight June told me that my consult had finished for this week. So I thought, after several attempts that I would try again on Tuesday my original consult day. So tried again this morning and was given the same message. Logic told me this was correct as yesterday I had changed date to Monday. So changed it back to Tuesday an$ tried again. Still getting told that my consultation date has finished for this week. Frustrated!,,,

    #22799

    Hi Mary,

    Apologies we missed this post! Are you still having problems with the virtual consult? If so, please let me know and I will chase this up.

    #26217

    Rosie
    Participant

    Hi. Same issue. Today is my consult day. Entered my weight and told consultation finished for this week.

    #26355

    Gloria Gilroy
    Participant

    Sorry guys. But I find the whole computer generated responses a bit lame. My first week and I have lost 2.8 kg. I think this is a huge loss. I know first week is often the best as it is mostly fluid. Anyway. The response was did you have any problems this week. I answered no – the response was -well if you continue to struggle with these issues, check the forum to see how others are going. It’s BS.  anyway good luck everyone ,

    #26368

    Hi Gloria,

    Thank you for providing feedback, I will pass this on so that it’s considered for future improvements.

    #26370

    MarkvT
    Participant

    June, who is my “consultant” just says the same things each time. Depending on what multichoice question you answer. This is so predictable now, there’s nothing new. I gave her a 1 star this week, and all I get is thanks for the feedback. Really? At least you could have asked me why? For what you pay $50, for 12 shakes, for the program I am on this last 3 days, so for the $100 I invest in your shakes, a week, I would be expecting a bit more consulting

    #26372

    Nicky Webb
    Participant

    Hi – I agree with the comments regarding the online consultant. I lost over 1 kg one week and she congratulated me on my great progress, the next week when I lost over 1 kg the comment was very negative about my achievement and I should do better next time! June is not programmed well and is very discouraging. I’m only giving her 1 star each week now but nothing has changed. This system is in urgent need of improvement if you want to encourage people to continue purchasing your product. I am continuing with the program simply because I am very close to my goal weight, but would appreciate some positive feedback when I do well!

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